Frequently Asked Questions

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Orders placed on a business day before the cutoff time will be shipped the same day. If you place your order after this time, it will be shipped the next business day. You’ll receive a shipping confirmation email with a tracking number as soon as your order is on its way. Some shipments may be delayed during promotional periods as additional time is needed to process orders. Keep an eye on your track & trace code for the latest status.

After completing your order and payment, you’ll receive an order confirmation via email. It can take up to 30 minutes for the confirmation to appear in your inbox. You can then also find the order in your account. If the order doesn’t appear in your account or you haven’t received an order confirmation via email, please check your spam folder first and double-check the email address used.

In the event of a failed payment, you’ll need to place your order again. If the payment was successful, but you didn’t receive an order confirmation via email, please get in touch for assistance.

Sometimes errors may occur in our system. If you have received a shipping confirmation without a tracking code or with an invalid tracking code, please check the status of your order via your account. If the tracking code still doesn’t appear, please contact us for help.

Take a picture of the item(s) you’ve received and contact us. We’ll assist you further and will make sure you receive the correct item as soon as possible.

After your order has been placed it unfortunately isn’t possible to cancel or make any changes to it. Incorrectly ordered items can be returned to our warehouse, after which you can place a new order.

After placing your order, it unfortunately isn’t possible to change your address. Our team starts processing your order immediately after it’s been placed. We advise you to keep a close eye on the tracking code of your order.

Please check if you have entered the correct shipping address while placing your order. An incorrect address or failed delivery attempt can result in the package being returned to our warehouse. In this situation, please get in touch and let us know whether you’d like us to resend your order or have it processed as a return.

In such cases, your package will be sent back to our warehouse. Carriers hold packages for a limited number of days. Please contact us to inform us if you would like the parcel to be sent again or processed as a return.

We’re sorry to hear your order hasn’t been delivered to you yet! Since the courier might’ve been delayed, we always advise waiting at least 48 hours. We also recommend that you check with neighbors. Sometimes, the courier delivers the order to one of your neighbors but doesn’t leave a notification. If this has been unsuccessful, please get in touch as soon as possible. We’d be happy to assist you further!

As soon as your order is ready for shipment, you will receive the tracking code by email. You can also log in to your account to check the status of your order.

Follow the steps below to return your order:

1. Mark the items you would like to return on the return form and indicate the reason. Place the return form in your shipping box;
2. Stick the enclosed address sticker on the shipping box over the old return shipping sticker. Please note: this is an address sticker;
3. Ship the package back to our warehouse with a courier of your choice;
4. We strongly advise obtaining a tracking code so you can trace your package while on its way back to our warehouse.
   Rather avoid shipping costs? It’s possible to make a free return in one of our partner stores.

Responsibility for the return is yours until the parcel reaches us.

No, the return costs are not compensated by Brasil Shorts.

If an item does not meet your expectations, you can return it to our warehouse within 30 days after your purchase.

• The returned products must be in their original packaging*;
• The returned products may not be worn, washed, or damaged*;
• The original package and any other accessories must be included in the return*;
• Gift boxes and wash bags cannot be returned.
  We recommend you check what is inside your package right after your parcel has arrived. Does the package not match your order? Please get in touch.
• In case the returned products do not meet the above standards, Brasil Shorts reserves the right to refuse the returned items.

Yes, you can return multiple orders in one box. Make sure to include all return forms within the box.

Yes, it is possible to return your order to one of our partner store locations. It can take up to 14 business days for your return to be processed by our warehouse. After that, the purchase amount will be refunded to your bank account within 5 working days.

• The return form (provided with the package)
• The shipping box (you can use the original shipping box)
• The invoice (which you received from us by email)

Yes, you will receive an email confirmation that your return has been registered. Once your package has been processed, you will receive a confirmation email. The amount will then be refunded to your bank account within 5 working days.

It’s not possible to exchange an item online. You can return the item yourself and place a new order. Was one of the items in your order part of a promotion? Please get in touch.

For more information, read our full Terms & Conditions.

We accept a variety of popular and secure payment methods. Some payment methods may not be yet available in your country. We use secure payment processing services. All transactions are processed on secure servers, ensuring confidentiality, accountability, and compliance with international regulations. After you proceed to checkout, you can complete your order safely using your preferred payment method.

After your package has been received, it will take up to a maximum of 14 business days for our warehouse to process your return. As soon as your return has been processed, you’ll receive a confirmation via email.

The refund is transferred to your original method of payment. If you return items from an order that was paid via a gift card, your refund will also be transferred to the gift card. If you pay for your order using both a gift card and another method of payment, the refund will be split accordingly. It’s important you don’t throw away your gift card after use.

We advise you to use a washing bag at all times and to always follow the washing instructions on the product label. You can also find these washing instructions on the product page of the item. Keep in mind that swimwear should never be washed in a washing machine. Click here for more information on how to take care of your items.

Unfortunately, it’s possible that another customer purchases the last item just before you. Should this happen to you, we advise you to wait a few hours and then check its availability again. You can always contact our team, who are happy to check the stock of an item for you as well. You can also always use the ‘notify-me’ button, to receive a notification once the item is back in stock.

While packing your order, we unfortunately concluded that one or more items aren’t in stock anymore. This can happen when someone else purchases the last item just before you, and the stock hasn’t been adjusted yet. Of course, we’ll make sure that the amount due is refunded to your bank account as soon as possible.

You can use the “notify me” button to receive a notification when the item you wanted is back in stock again. The notify-me button is located on the product page of the item. You’ll receive an email from us when the item is back in stock. Please keep in mind that promotional prices are temporary and that a restock usually only consists of a limited number of items. We advise you to order as quickly as possible once you’ve received a notification.

On the invoice, the article is described explicitly. This should be sufficient for declaration purposes. Please get in touch should you encounter any issues.

Yes, for purchases made in our webshop, we offer our customers a warranty period as long as it falls within our terms of the warranty.

We highly value feedback to keep improving our products and customer experience. That’s why we ask our customers to leave a review after purchasing products. Leaving a review is completely voluntary. You’ll find the reviews on our product pages and website.

Not satisfied with the quality of the product you have ordered or do you have another complaint or question? We’re happy to help! Please send us a picture of the issue, your order number, name and email address so we can assist you further.

The terms of warranty of the store you purchased your item apply. We advise you to contact them so they can assist you further.

Our online Fitting Room provides tips for finding your correct size and fit. Do you prefer instant advice? You can get in touch.

Every type is different. This means for each type, there is a different shape. Therefore a product can look different on our models in comparison to yourself. In our Fitting Room, we explain what every shape may do for you. Do you prefer instant advice? You can get in touch.

Open your shopping bag and enter the coupon code in the designated field. We advise you to copy and paste the coupon code to prevent errors. Once your coupon code is entered, click the “Apply” button. Your discount will be applied immediately. Please note that your coupon code is only valid for single use. Therefore, it’s important that you complete your order after entering the coupon code.

First, check if you completed all the steps to add a coupon code to your order correctly. Other reasons the coupon code can’t be applied to your order may be:

• The code isn’t valid on the items you want to order
• Your order doesn’t meet the minimum order value
• The code has expired