Shipping & Delivery Policy

At Brasil Shorts, we understand that once you’ve chosen your favorite pieces, you’re eager to receive them. We are committed to getting your order to you as quickly and reliably as possible. Our shipping policy is designed to be transparent, providing you with clear information on processing times, available destinations, shipping methods, and delivery expectations. We partner with trusted global and regional carriers to ensure your carefully curated items arrive safely at your doorstep.

Order Processing & Handling Time

Once your order and payment are confirmed, our warehouse team begins preparing your shipment. For orders placed on a business day before the designated cutoff time, we strive to pack and dispatch them on the same day. Orders placed after this time or on weekends/holidays will be processed on the next business day.

Please note that during major sales events, promotional periods, or holiday seasons, order volumes increase significantly. You will receive a detailed order confirmation email upon purchase, followed by a shipping confirmation email with tracking information once your package leaves our fulfillment center.

Shipping Destinations

We are thrilled to offer international shipping to numerous countries worldwide. Our goal is to make Brasil Shorts products accessible to a global audience. You can check if we deliver to your country by entering your destination at checkout. Our shipping network includes major regions such as Europe, North America, Asia-Pacific, and others, though specific service levels and costs may vary by location.

Shipping Methods & Carriers

We partner with leading international logistics providers, such as DHL, FedEx, and UPS, as well as reliable national postal services, to offer a range of shipping options. The available methods and estimated delivery timelines will be clearly displayed at checkout based on your delivery address. Options typically include:

  • Standard Shipping: A cost-effective solution with a longer delivery window.
  • Express Shipping: A faster, premium service for urgent deliveries.
  • Economy Shipping: The most affordable option for non-urgent parcels, which may have a longer transit time.

All shipping costs are calculated in real-time at checkout based on your selected destination, the total weight and dimensions of your order, and your chosen service level. Any applicable customs duties, taxes, or import fees are the responsibility of the recipient and are not included in our shipping charges or product prices. We recommend checking your local regulations regarding these potential charges.

Delivery & Tracking

Once your order is shipped, you will receive a shipping confirmation email containing your unique tracking number and a link to the carrier’s tracking portal. You can use this to monitor your package’s journey in real-time. We strongly encourage you to use this feature for the latest delivery updates.

Delivery times are estimates provided by carriers and begin once the package is collected from our warehouse. While we make every effort to ensure timely delivery, transit times can occasionally be affected by factors outside our control, such as customs clearance procedures, local postal service delays, adverse weather conditions, or regional holidays. If your tracking information shows no movement for an unusually long period, please contact our customer service team for assistance.

To ensure a smooth delivery, please provide a complete and accurate shipping address, including an apartment or suite number if applicable. We also recommend providing a phone number associated with the delivery address, as carriers often use this for delivery notifications or in case of issues. If no one is available to receive the package, the carrier will typically leave a notification card with instructions for rescheduling delivery or picking up the parcel from a local depot. Packages that remain unclaimed for an extended period may be returned to us.

Order Changes, Lost or Damaged Shipments

We operate a fast-paced fulfillment system to expedite your order. Therefore, we are unable to change the shipping address or modify the contents of an order once it has been placed and confirmed. If you need to make changes, please contact us immediately; however, we cannot guarantee we will be able to intercept the shipment before it dispatches. In such cases, you may need to refuse the delivery or initiate a return upon receipt.

Your satisfaction and the safe arrival of your order are our priorities. In the rare event that your package is lost in transit according to the carrier’s tracking, or if it arrives damaged, please contact our customer service team within a specified timeframe (e.g., 14 days of the estimated delivery date). We will initiate an investigation with the carrier and work with you to resolve the issue, which may involve resending the items or processing a refund. Please retain all original packaging and contents for inspection if damage is claimed.

We appreciate your trust in Brasil Shorts and are dedicated to providing an excellent delivery experience. For any specific questions not covered here, please refer to our comprehensive FAQ or reach out to our dedicated support team for personalized help with your shipment.