Returns & Refunds Policy

At Brasil Shorts, we take great pride in the quality and craftsmanship of every item we offer. Our goal is for you to be completely delighted with your purchase. However, we understand that sometimes a product may not meet your expectations. This Returns & Refunds Policy outlines the clear, fair, and transparent process for returning items, ensuring you can shop with confidence and peace of mind. We are committed to making the return experience as straightforward as possible, whether your reason is a change of mind, a sizing issue, or a quality concern.

Returns Eligibility & Timeframe

We accept returns for items purchased directly from our online store at brazilshorts.com. To be eligible for a return, the item must be in its original, unworn, and unwashed condition, with all tags still attached. For hygiene and safety reasons, certain categories of items are non-returnable. This includes, but is not limited to, final sale items (clearly marked as such), gift cards, and items from specific promotional events. It is the customer’s responsibility to verify the eligibility of an item before initiating a return.

You have a generous 30-day window from the date you receive your delivery to initiate a return. This period is designed to give you ample time to try on your items and make a decision. To start the process, please log into your account on our website and navigate to your order history. Alternatively, you can contact our customer service team with your order number. We require a return authorization for all returns to ensure they are processed correctly and efficiently upon arrival at our warehouse. Returns received without prior authorization may experience significant delays in processing.

Return Process & Requirements

To ensure your return is processed smoothly and your refund is issued promptly, please follow these essential steps:

  1. Initiate the Return: Request a return authorization through your account or by contacting customer service. You will receive a digital return form.
  2. Prepare the Package: Securely pack the item(s) in their original packaging, if possible. Include all parts, accessories, and the original invoice or packing slip. You must complete the digital return form, indicating the reason for the return, and include a printed copy inside the package.
  3. Ship the Package: Send the package back using a trackable and insured shipping service to our returns processing center. The return shipping cost is the responsibility of the customer, unless the return is due to a fault on our part (e.g., a defective or incorrect item). We strongly recommend obtaining proof of postage and retaining your tracking number, as Brasil Shorts cannot be held responsible for return packages that are lost or damaged in transit before they reach our facility.

Items must be returned in a resalable condition. We reserve the right to refuse a refund or exchange if an item shows signs of wear, damage, has been altered, is missing tags, or has a strong odor (e.g., of perfume or smoke). In such cases, the item may be sent back to you at your expense.

Refunds & Processing Timeline

Once your return is received and inspected at our warehouse—a process that typically takes 5 to 10 business days from the day we receive the package—we will send you an email notification to confirm the status of your return.

If your return is approved, your refund will be processed automatically to the original method of payment used for the purchase. Please note that it may then take additional time for the refund to be posted by your bank or credit card company. This period varies depending on their internal processing policies but is usually within 5-10 business days of our issuing the refund. Sale items and promotional discounts are refunded based on the final price paid. Original shipping charges are non-refundable for change-of-mind returns.

Exchanges

We currently do not offer direct exchanges through our online system. The most efficient way to get a different size, color, or item is to return the original item for a refund following the standard procedure and then place a new order on our website. This ensures you secure the desired item promptly, especially if stock is limited. If you are returning an item that was part of a bundle or a promotional offer (e.g., “Buy 2, Get 1 Free”), the refund value will be adjusted accordingly, as the promotional discount may be voided.

Damaged, Defective, or Incorrect Items

Your satisfaction is our priority. If you receive an item that is faulty, damaged during shipping, or not what you ordered, please contact our customer service team within 7 days of delivery. To help us resolve the issue quickly, please provide your order number and clear photographs of the product and its packaging. In cases of our error or a manufacturer’s defect, we will gladly cover the cost of return shipping and will offer you the choice of a full refund, a store credit, or a replacement item sent to you as soon as possible.

Final Provisions

This policy forms part of and is governed by our broader Terms and Conditions of sale. Brasil Shorts reserves the right to amend this Returns & Refunds Policy at any time. Any changes will be communicated clearly on our website and will apply to purchases made after the effective date of the revised policy. We thank you for choosing Brasil Shorts and are here to assist you with any questions regarding your return.